Receptionist

Job Description – Receptionist

Honda BigWing Showroom

Job Title: Front Office Receptionist

Department: Sales / Front Office
Industry: Automobile – Premium Motorcycle Showroom

Job Summary

The Front Office Receptionist is responsible for welcoming customers, managing front desk operations, handling incoming calls, and directing customers to the appropriate department. The candidate should maintain a professional showroom environment and ensure an excellent first impression for every customer visiting Honda BigWing.

Key Duties and Responsibilities

• Customer Reception
• Welcome customers warmly and professionally upon arrival.
• Enquire whether the customer has visited for Sales or Service.
• Direct sales customers to the Sales Consultant (DSE).
• Direct service customers to the Service Incharge or Service Advisor.
• Ensure customers receive prompt attention and assistance.
• Front Office Management
• Maintain the reception area in a clean, organized, and professional manner.
• Manage customer entries and maintain visitor records.
• Handle incoming telephone calls and transfer them to the concerned departments.
• Receive and communicate messages accurately.
• Customer Enquiry Handling
• Provide basic information about showroom operations, working hours, and available services.
• Assist customers with general enquiries and direct them to the appropriate staff.
• Handle customer enquiries politely and escalate complaints to the concerned manager.
• Coordination and Communication
• Coordinate with the Sales, Service, and other departments to ensure smooth customer movement.
• Inform the concerned staff about customer arrivals and appointments.
• Assist in managing customer appointments and follow-up communication, as required.
• Administrative Support
• Maintain visitor registers, appointment records, and other front office documents.
• Support the team with basic data entry, filing, and documentation.
• Ensure proper handling of customer information and confidentiality.
• Customer Experience
• Maintain a courteous and professional attitude at all times.
• Ensure customers are not left unattended at the reception.
• Follow showroom standards for customer service and professional grooming.

Qualifications and Skills

• Minimum qualification: Plus Two / Any Degree.
• Good communication skills in Malayalam and English.
• Basic computer knowledge, including MS Office and data entry.
• Pleasant personality, professional grooming, and a customer-friendly attitude.
• Good telephone etiquette and interpersonal skills.
• Ability to multitask and coordinate with different departments.
• Previous experience in reception, front office, hospitality, or automobile showrooms will be an advantage.

Key Performance Indicators (KPIs)

• Customer greeting and response time.
• Accuracy of visitor and appointment records.
• Proper routing of Sales and Service customers.
• Telephone call handling and message accuracy.
• Customer satisfaction and professional front office maintenance.

Reporting To

Showroom Manager / Sales Manager.

Working Environment

A premium customer-facing role requiring punctuality, professional presentation, effective communication, and a strong commitment to customer satisfaction.

Recommended candidate profile

The ideal candidate should be polite, presentable, attentive, and confident in communicating with customers. Since the receptionist is the first point of contact at Honda BigWing, the candidate must be able to distinguish between Sales and Service enquiries and promptly direct customers to the right team.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person