Receptionist

Job Summary

Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff, and the medical staff. Participates in performance improvement activities.

Duties and Responsibilities

• Demonstrates Competency in the Following Areas:
• Registers all patients, gives new patients medical forms to complete.
• Verifies patient demographic, employment, and insurance information.
• Explains billing policies, collects copayments, and refers patients without insurance to the office/clinic manager.
• Schedules new and return appointments; explains the registration process and gives directions to new patients; may explain procedure preparation to patients.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Maintains daily patient log.
• Maintains a good working relationship with office/clinic staff members and physicians.
• Performs other duties as assigned.

Professional Requirements

• Ensures that appearance and personal conduct are professional at all times.
• Excellent attendance record.
• Wears appropriate clothing for job functions. Wears ID badge.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
• Represents the organization in a positive and professional manner in the community.
• Maintains patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.
• HIPAA compliant.

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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