Receptionist

We are seeking a professional, friendly, and well-organised Receptionist with a minimum of three (3) years of relevant work experience. The successful candidate will serve as the first point of contact for visitors and clients, ensuring a welcoming atmosphere and the smooth running of front-desk operations.

Key Responsibilities

• Welcome and attend to visitors, clients, and guests professionally.
• Answer, screen, and direct incoming phone calls and respond to enquiries.
• Manage appointments, reservations, and meeting schedules.
• Handle incoming and outgoing correspondence, emails, and official documents.
• Maintain an organised reception area and ensure a professional front-desk appearance.
• Keep accurate records of visitors, calls, appointments, and other relevant information.
• Provide administrative support to management and other departments when required.
• Receive and distribute mails, packages, and deliveries.
• Handle customer complaints and enquiries courteously, escalating complex issues when necessary.
• Maintain confidentiality and ensure the security of company information.
• Perform other duties as assigned by management.

Requirements and Qualifications

• Minimum of 3 years of proven experience as a Receptionist, Front Desk Officer, or in a similar administrative role.
• Minimum of an OND or equivalent qualification; additional qualifications in administration or related fields are an advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office applications, email, and basic office equipment.
• Good organisational, multitasking, and time-management abilities.
• Professional appearance, a positive attitude, and attention to detail.
• Ability to work independently and as part of a team.
• Good problem-solving skills and the ability to remain calm under pressure.

Experience:

• Hotel Receptionist : 3 years (Required)

Work Location: In person