Receptionist

We are hiring for a polite, organized and customer-focused Receptionist. The candidate will manage incoming calls, take food orders, and support daily communication to ensure excellent customer service and smooth coordination between customers, kitchen staff, and delivery partners.

Key Responsibilities:

Customer Handling:

• Receive and answer incoming calls in a professional and friendly manner
• Take food orders accurately and confirm order details with customers
• Respond to customer inquiries about menu items, prices, offers, and delivery times
• Handle customer complaints or issues calmly and escalate when necessary

Order Management:

• Enter orders correctly into the POS/order management system
• Coordinate with kitchen staff to ensure timely preparation of orders
• Communicate with delivery partners regarding pickup and delivery status
• Update customers on delays or changes in their orders

Skills & Qualifications:

• Minimum 2 years of experience in call center, reception, or food service role preferred
• Strong communication skills in English and Arabic
• Basic computer knowledge (POS systems, MS Excel, or order apps)
• Ability to multitask and work in a fast-paced environment

Working Conditions:

• Shift-based work including evenings, weekends, and holidays