Receptionist

Job Vacancy: Receptionist

Location: Rhodfa'r Glo, East Industrial Park, Cross Hands, Llanelli, SA14 6EF

Hours: Full-time, Monday to Friday, 9:00 am – 4:30 pm

Salary: £26,000.00

Job Type: Permanent, Full-time

About the Role

We are looking for a highly organised, professional, and friendly Receptionist to join our mortgage brokerage based at Rhodfa'r Glo, East Industrial Park, Cross Hands, Llanelli.

The successful candidate will be responsible for managing incoming telephone calls and emails, acting as the first point of contact for clients and professional contacts, and helping to ensure the smooth day-to-day running of the office.

This is a fast-paced role that requires someone who can learn quickly, adapt to changing priorities, and manage multiple tasks efficiently. A key part of the position will also involve maintaining well-organised client cases and folders, ensuring documents are filed correctly and information is kept up to date.

Previous experience within the property sector is essential. We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to work proactively in a busy office environment.

Key Responsibilities

Answer incoming telephone calls and direct enquiries to the appropriate person.

Manage incoming and outgoing emails, ensuring correspondence is dealt with promptly and professionally.

Act as the first point of contact for clients, estate agents, solicitors, and other professional contacts.

Greet clients and visitors in a friendly and professional manner.

Manage appointments and maintain the office diary.

Maintain organised client cases and folders, ensuring paperwork and documents are correctly filed and easily accessible.

Keep client files accurate, up to date, and organised in accordance with company procedures.

Ensure incoming correspondence and documents are saved in the correct client folders.

Keep track of outstanding paperwork and correspondence where required.

Maintain efficient electronic and paper filing systems.

Prioritise daily tasks and respond effectively to changing workloads.

Keep the reception area and office environment tidy and organised.

Handle confidential client information with discretion and professionalism.

Carry out general reception and office duties as required.

Essential Requirements

Previous experience within the property sector is essential.

Excellent organisational skills and the ability to maintain accurate, well-organised client files.

The ability to learn new systems and processes quickly.

Comfortable working in a fast-paced environment and managing multiple tasks at once.

The ability to prioritise workloads and adapt quickly when priorities change.

Strong written and verbal communication skills.

A professional and confident telephone manner.

Excellent attention to detail and accuracy.

Good IT skills, including Microsoft Outlook, Word, and electronic filing systems.

A proactive approach to work, with the ability to use initiative and work independently.

A friendly, reliable, and professional attitude.

The ability to handle confidential information responsibly.

Experience in estate agency, lettings, conveyancing, or another property-related role would be particularly relevant. Previous experience within a mortgage brokerage would be advantageous but is not essential.

How to Apply

If you have previous property experience, are exceptionally organised, learn quickly, and thrive in a fast-paced working environment, we would love to hear from you.

Please submit your CV.

Pay: £26,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person