Receptionist

Overview

The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade2 listed Baroque style building with laid-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm.

Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a roof top bar, 11 event spaces, a 196-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre.

We are seeking a professional and organised Receptionist to join our team. This role is vital in ensuring smooth daily operations by providing excellent customer service and administrative support. The ideal candidate will possess strong communication skills, be proficient with office software, and have prior experience in administrative or clerical roles. This position offers an opportunity to work in a dynamic environment where organisational skills and attention to detail are highly valued.

POSITION TITLE: Receptionist

REPORTS TO: Front Office Manager – Duty Manager

RESPONSIBILITIES:

• Ensure all guests receive a warm and courteous welcome at check-in and check-out, using the guests name at every opportunity.
• Checks in guests according to the legal and hotel requirements.
• Ensures guests are aware of correct room rate (when applicable) and room number to minimise complaints.
• Actions all guests requests promptly and efficiently and passing to relevant departments.
• Provides accurate information to guest enquiries related to hotel facilities.
• liaises and co-operates with other operational departments, notably Housekeeping, Concierge and Accounts on all Front Office matters that affect them.
• Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests.

Skills required:

• Excellent communication & organizational skills.
• Previous experience in a similar environment (preferable but not essential as full training is provided)
• Thrive of working in a fast - paced environment that demands you to think quickly and efficiently.
• Strong attention to detail
• Good knowledge of Opera (PMS)

LEGAL REQUIREMENTS

In line with present UK working requirements all candidates are required to provide proof of eligibility to work within the UK

If you haven't heard from us within 14 days please consider your application to have been unsuccessful.

Pay: From £27,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount

Work Location: In person