Receptionist

Job Summary

Quayside Medical Practice, Newhaven is looking for a part time receptionist to join our friendly and experienced team. Previous reception or customer service experience is essential, and previous experience within a GP practice is desirable. Applicants must be able to demonstrate excellent I.T. and communication skills with an ability to pay attention to detail. They must be self-motivated and adaptable to work within a changing NHS and to thrive with the demand of working in a busy reception/ administrative environment.

The practice is committed to providing a consistent level of receptionist cover across the surgery hours of 8.00am to 6.30pm. Therefore, the structure of the Reception rota is a daily shift pattern of fixed sessions.

Main Duties

Respond to all requests by patients requiring appointments, listening and understanding their need to be able to direct them to the most appropriate Health Care Provider, ensuring adherence to the practice protocol for booking appointments.

Explaining practice policies and procedures clearly to patients as appropriate so that their expectations are achievable.

Using your own judgement and communication skills to ensure that patients queries and issues are dealt with in a logical and non-disruptive manner.

Completing daily administrative tasks to support the GP team including repeat prescriptions, workflow tasks and processing new patient applications efficiently.

Person Specification

The Ideal candidate will have an admirable attitude to work, be a team player, work well under pressure and have good time management. You must possess excellent organisational skills, this is an important attribute. You must also demonstrate a natural aptitude to picking up new skills quickly and easily and a methodical approach to work.

Closing date: 30 October 2026

Interview date: 5 November 2026

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Expected hours: No less than 30.0 per week

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking

Education:

• GCSE or equivalent (preferred)

Work Location: In person