Receptionist

About The Opportunity SWCA Environmental Consultants is seeking a Receptionist to support our Pheonix office. This role is integral to creating a positive experience for employees, visitors, and clients while ensuring the smooth operation of our office. The ideal candidate is a proactive problem solver with strong organizational and communication skills, a customer service mindset, and a commitment to supporting a collaborative and fast paced work environment.

This is a full-time, regular, hourly/non-exempt position based out of our corporate office in Phoenix, AZ. As a hub (=office) role, the Receptionist will provide support to both local and distributed (=remote) employees, serving as an important resource for office operations, administrative coordination, and employee support across the organization.

Application Deadline : Applications are reviewed on a rolling basis, and interviews may be scheduled as qualified candidates are identified. This position may close without prior notice once a strong candidate pool is established.

About SWCA SWCA Environmental Consultants is a 100% employee-owned environmental consulting firm providing full spectrum environmental services across the United States. Our North Star is to be the best place to work and a leader in sustainability, delivering sound science and creative solutions to complex environmental challenges.

We are guided by our core values every day. We collaborate as #OneSWCA, we are #AlwaysLearning, we #NeverSettle, and we #GiveBack to our communities. With offices nationwide, SWCA offers a collaborative, team focused environment where employees can build meaningful and long-term careers.

What you will accomplish

• Answers and directs incoming phone calls and greets visitors and ensures they are connected with appropriate staff. Maintains a welcoming office environment.
• Processes incoming and outgoing mail, packages, and deliveries, and posts flyers and federally required posters supporting regulatory compliance and smooth office operations.
• Prints field maps, safety forms, and proposals, and issues personal protective equipment (PPE) to new staff, updating safety kits as needed.
• Maintains and updates employee contact lists, manages building access security (keys, door codes), and may oversee office recycling and composting programs.
• Coordinates office lunches, snacks, event refreshments, orders business cards and supplies, and assists with sending out welcome kits for new hires.
• Supports office safety and compliance and assist with Office Safety Representative (OSR) related duties.
• Follows applicable federal, Tribal, state, local, industry, contractual, and company regulations, standards, and specifications.
• Performs related work as assigned.

Additional Job-Specific Responsibilities

• Manage and respond to shared office email inboxes, ensuring requests are routed appropriately and addressed in a timely manner.
• Coordinate incoming and outgoing shipping services, including FedEx and other courier deliveries.
• Issue, track, and manage office, building, parking, and visitor access credentials.
• Provide backup administrative support and front desk coverage during staff absences, including vacation, wellness leave, and other time away.
• Coordinate conference room scheduling, meeting logistics, and in office meeting setup.
• Support document management activities, including scanning, filing, distribution, and project related administrative support.
• Assist office teams with printing, binding, and other project support needs as requested

Minimum Qualifications Knowledge normally obtained through post-secondary education or training. One year of related experience is preferred; or any equivalent combination of experience, performance, training, and/or education.

Experience And Qualifications For Success

• One (1) year or more receptionist, front desk, customer service, or administrative support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and general office technology.
• Strong customer service mindset with a professional and welcoming demeanor.
• Ability to work independently while collaborating effectively with team members.
• Experience managing shared email inboxes, routing requests, and ensuring timely follow up and resolution.
• Experience coordinating shipping and receiving activities, including FedEx and other courier services.
• Experience supporting office operations, including visitor management, building access administration, and meeting coordination.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Demonstrated reliability, adaptability, and professionalism in a dynamic office environment.
• Commitment to providing exceptional service and support to employees, clients, and visitors.
• Positive, solution-oriented attitude with strong interpersonal skills.

Other Job Conditions

Applicants must possess a valid driver's license and meet SWCA's driver requirements.

Pay Range

SWCA is committed to salary equity and transparency. The expected pay range for this Phoenix, AZ-based position is $18.73 to $23.54 per hour. Actual pay may vary based on experience, qualifications, geographic location, and other factors permitted by law. Eligible employees may also receive performance-based bonuses.

As a 100% employee-owned company, we invest in your future. Our Total Rewards package includes an Employee Stock Ownership Plan, 401(k) with profit sharing, medical, dental, and vision coverage, paid time off, wellness programs, and professional development opportunities.

Closing

If you need accommodation due to a disability, please contact [email protected] or call 1 480 581 5378. If you require assistance with the application process, please contact [email protected].

Use of Technology in Hiring SWCA may use approved technology, including AI-assisted tools, to support parts of the application and recruiting process. All selection and hiring decisions are made by SWCA employees, and candidates are not selected or rejected by automated systems. We are committed to a fair, transparent, and human-centered hiring experience.

Candidate Use of AI Candidates may use AI tools to help prepare application materials and interviews. However, all application materials, assessments, and interview responses must accurately reflect their own experience, skills, and qualifications. AI must not be used to fabricate experience, complete assessments on their behalf, or otherwise misrepresent their background or abilities.

Equal Opportunity Employer SWCA Environmental Consultants is an Equal Opportunity Employer. We encourage applications from women, minorities, veterans, and individuals with disabilities. We are committed to creating an inclusive workplace where all employees can thrive.

SWCA continues to invest deeply in career development programs, delivering our award-winning Career Landscape support resources to accelerate the growth of our staff. We recognize the valuable skills and experiences our internal team members bring to SWCA’s continued success. Qualified internal candidates are encouraged to apply and will be seriously considered for this position. We believe in promoting from within, where possible, providing our existing employees with compelling opportunities to advance their careers.