Receptionist

About the role

As our Receptionist, you will manage front desk operations, coordinate appointments for massage and facial services, and ensure every guest feels the TTE ELEPHANT spirit from the moment they walk in.

Locations: Westgate (Jurong MRT Station) /Marina Bay Link Mall (Downtown MRT Station)

Key responsibilities

• Warmly welcome and check in guests for head spa, massage, and facial appointments
• Provide clear information on services, packages, pricing, and promotions
• Handle guest inquiries (walk-in, phone, WhatsApp, online booking) professionally
• Ensure guest comfort in the waiting area (refreshments, intake forms)
• Manage appointment bookings using spa software/system
• Coordinate with therapists to avoid double-booking or overloading schedules
• Process payments (cash, card, vouchers, memberships)
• Maintain a clean, organized front desk and reception area
• Introduce and upsell spa packages, massage services add-ons, and package plans
• Answer calls and reply to messages promptly

About you

• Prior receptionist or front desk experience (spa, beauty, clinic, hotel, or service industry preferred)
• Friendly, patient, and well-groomed
• Organized with attention to detail
• Basic math for cashiering and memberships
• Comfortable with booking systems / Google Calendar / POS (training given)
• Good English + Chinese a plus for Downtown Core Central area's diverse guests
• Team player, proactive, calm under pressure (especially during peak hours)

Why Join Us?

• Base salary + unlimited HIGH commission
• Full product & treatment training
• Career growth opportunities
• Beautiful, modern clinic in a prime CBD location
• Friendly, supportive team environment

About us

TTE Elephant is a leading provider of premium hair and beauty services in the Downtown Core Central Region. With a reputation for excellence, we are dedicated to delivering exceptional experiences to our clients through the expertise of our talented team. Join us and be part of an inspiring, dynamic organisation that is committed to the growth and development of its people.