Receptionist

Job Overview

As a Dental Receptionist, you’ll be the welcoming first point of contact for our patients, helping them feel comfortable and supported while keeping reception and practice administration running smoothly.

Duties

• Welcome patients and visitors, providing a friendly and professional experience.
• Answer telephone calls, respond to enquiries and manage correspondence.
• Book, confirm and rearrange appointments, maintaining an organised diary for the clinical team.
• Register new patients and keep patient details and records accurate and confidential.
• Process payments, issue receipts and explain fees and payment arrangements.
• Support appointment recalls, follow up outstanding enquiries and communicate with patients about their bookings.
• Work closely with dentists, nurses and the practice manager to support the smooth running of the clinic.
• Respond sensitively to anxious patients and pass clinical questions or urgent concerns to the appropriate team member.
• Keep the reception and waiting areas tidy and welcoming.

Skills

• Excellent communication, organisational and customer service skills.
• A friendly, calm and empathetic approach to patients.
• Confident computer skills and accurate data entry.
• Ability to prioritise tasks and remain professional in a busy environment.
• Previous dental reception experience is desirable, although relevant reception or administrative experience is welcome.
• Familiarity with dental practice software, such as Dentally or SOE, is an advantage.
• Understanding of patient confidentiality and discretion when handling sensitive information.
• Willingness to learn practice systems and work collaboratively with the dental team.

Pay: £25,420.00-£30,000.00 per year

Work Location: In person