Receptionist

The Receptionist creates positive first impressions through exceptional customer service and efficient front desk operations. This role involves managing high-volume phone traffic, coordinating visitor management, providing comprehensive administrative support across multiple departments, and serving as a central communication hub in a fast-paced environment.

Key Responsibilities:

• Greeting and welcoming visitors, clients, and employees in a professional and friendly manner
• Manage the front desk and reception area, maintaining a clean and organized environment
• Answer, screen, and forward incoming calls using a multi-line phone system
• Handle general email inquiries and distribute to appropriate staff members
• Schedule and coordinate meetings, appointments, and conference rooms
• Receive and sort mail, packages, and deliveries
• Maintain visitor logs and issue visitor badges when required
• Process outgoing mail and coordinate courier services
• Assist with basic administrative tasks such as filing, photocopying, and scanning
• Supporting both Summit and G-Force Graphics in an administrative capacity
• Assist in the processing of customer payments
• Coordinating travel arrangements
• Order and maintain office supplies

Required Qualifications and Technical Skills:

• High school diploma or equivalent
• Previous reception or customer service experience preferred
• Excellent verbal and written communication skills
• Proficiency in G-Suite programs (Google Docs, Sheets)
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to remain calm and courteous under pressure
• Proficiency with office software and phone systems
• Ability to learn company-specific software
• Basic troubleshooting skills for office equipment
• Comfort with digital scheduling tools
• Customer service orientated
• Attention to detail
• Strong communication skills
• Time management
• Problem-solving skills
• Discretion and confidentiality
• Team player mentality

Desired Qualities

• Punctuality and reliability
• Discretion when handling confidential information
• Multi-tasking ability
• Problem-solving skills
• Attention to detail
• Cultural awareness and sensitivity
• Quick thinking and adaptability

Working Conditions:

• Full-time position, Monday through Friday
• May require sitting for extended periods
• Must be able to work standard business hours
• Office environment

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person