Receptionist (College Assistant)

GENERAL DUTIES AND RESPONSIBILITIES

Under supervision, performs reception, clerical, administrative, and customer service duties related to the operation of the Division of Continuing Education & Workforce Development. Serves as an initial point of contact for prospective students, current students, faculty, staff, visitors, and community members. Provides information regarding division programs and services, assists with routine inquiries and transactions, and performs related administrative duties as assigned.

QUALIFICATION REQUIREMENTS

• Must demonstrate sufficient skills to perform the duties of the assigned tasks
• High school diploma
• One to two years of college preferred
• One year of office/administrative or customer service experience preferred
• Excellent phone etiquette and customer service skills
• Excellent communication and interpersonal skills essential
• Professional, courteous, and welcoming demeanor
• Self-starter and flexibility in performing a variety of tasks according to division's needs
• Ability to exercise discretion in handling sensitive and/or confidential matters on behalf of the Program's faculty and students
• Attention to detail
• Excellent working knowledge of Microsoft Office, particularly MS Word, Excel, and Outlook essential
• Ability to learn and utilize college and division systems and databases
• Bilingual a plus

GENERAL WORK TASKS

• Provide high-level customer service to prospective students, current students, faculty, staff, visitors, and community members
• Serve as the first point of contact for individuals visiting or contacting the CEWD office
• Answer, screen, and route telephone calls and respond to routine inquiries
• Greet visitors and direct them to the appropriate staff member, office, or resource
• Provide general information regarding CEWD programs, courses, registration procedures, and services
• Assist students and prospective students with routine requests and direct complex matters to the appropriate source
• Assess customers' needs and explain services, processes, procedures, and guidelines
• Handle requests and transactions or direct the person or matter to the proper source
• Receive, sort, and distribute incoming mail and correspondence
• Perform routine clerical work, including filing, copying, scanning, and data entry
• Maintain an organized and welcoming reception area
• Assist with scheduling, meetings, workshops, and division events
• Maintain accurate records and enter information into appropriate systems or databases
• Assist in statistical or research activities, including collecting and compiling data
• Assist with preparation of reports and other administrative documents
• Maintain confidentiality of student, faculty, staff, and division information
• Perform other related duties as assigned

Pay: $19.12 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person