Receptionist / Customer Order Support

Receptionist / Front Desk Administrator
Winners Circle Awards & Recognition — Calgary, AB

Job Overview

Winners Circle Awards & Recognition is looking for a reliable, friendly, and detail-oriented receptionist to join our team. We specialize in custom trophies, awards, engraving, signage, and personalized products.

Working under our Lead Receptionist, you will handle customer inquiries, take and process orders, and help keep the front desk running smoothly. This is a busy role that requires strong multitasking skills, accurate order entry, and the ability to stay organized while managing walk-in customers, phone calls, and emails.

Responsibilities

• Greet and assist walk-in customers with product selection, orders, and pickups.
• Answer phone calls and respond to customer emails professionally.
• Take and enter customer orders by phone, email, and in person.
• Confirm product numbers, quantities, sizes, colours, engraving wording, spelling, artwork requirements, and deadlines.
• Create complete and accurate work orders for the production team.
• Prepare quotes using established pricing and seek approval for unfamiliar or custom requests.
• Use QuickBooks for orders, invoices, and customer information.
• Process customer payments.
• Use Microsoft Outlook for customer and supplier communication.
• Prepare and send purchase orders following internal approval procedures.
• Send proofs prepared by the team, track customer approvals, and follow up on missing information.
• Communicate order updates and changes clearly to customers and production staff.
• Organize completed orders and coordinate customer pickups.
• Assist with checking and packaging orders as needed.
• Keep the front desk, displays, and customer records organized.
• Support the Lead Receptionist with daily administrative tasks.

Qualifications

• Strong customer service skills and clear written and spoken English.
• Excellent attention to detail, spelling, and data-entry accuracy.
• Ability to multitask, prioritize, and follow through in a fast-paced environment.
• Reliable attendance and punctuality.
• Comfortable using computers, Microsoft Outlook, and learning new software.
• Ability to work independently after training and collaborate with the team.
• Willingness to follow procedures, take direction, and ask questions when needed.
• Previous reception, customer service, or order-entry experience is an asset.
• QuickBooks experience is an asset.

Training on our products, materials, and order procedures will be provided.

Pay: $15.00-$20.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Education:

• Secondary School (required)

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person