Receptionist / Customer Service Assistant

About us
Walter E. Nelson is a family-owned business, founded in 1945, supplying products and service that help keep workplaces clean, healthy, and safe. We’ve grown to multiple locations, and we still run on the same values: integrity and looking after our customers.

About the role
We’re looking for an organized, personable person to run our front desk and keep the office ticking over. You’ll be the first voice and face people meet at Walter E. Nelson, and a key support to our executive assistant, our customer service manager, and the wider customer service team. Most of your time will be reception and office coordination, with back-end customer service work mixed in. The role will grow as you do.

What you’ll do

• Answer all company calls and route them to the right person
• Handle incoming and outgoing mail
• Triage the customer service inbox and pass requests to the right team member
• Maintain Excel spreadsheets used by the customer service manager
• Support the executive assistant, customer service manager, and wider team day to day
• Manage office supplies and keep the office stocked
• Help with data entry, order processing, and back-end customer service tasks as needed
• Learn and use NetSuite as we move over to it, with training provided

What we’re looking for

• Experience in reception, administration, or customer service preferred
• A clear, friendly phone manner and good written communication
• Strong organization, with the ability to juggle interruptions without dropping anything
• Good judgment on who needs to deal with what
• Comfortable with Microsoft Office, especially Excel, and quick to pick up new systems
• Reliable, proactive, and happy to ask when unsure

Nice to have

• Experience with order processing or data entry
• Experience with NetSuite or another ERP or order-management system

What we offer

• $21.50 per hour
• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Monday-Friday, 7:30-4:30
• Training and room to grow into a broader customer service role
• A supportive team that doesn’t take itself too seriously

How to apply
Apply with your resume and a short note on why the role appeals. We read every application and will get back to you either way.

Pay: $21.50 per hour

Expected hours: 40.0 per week

Work Location: In person