Receptionist / Customer Service

Nowchem is a medium-sized manufacturing business based in Nowra NSW. We are 100% family owned and operated, and employ more than 70 local people in a variety of roles across the business.

We are passionate about creating cleaner living for our customers, our family and our community. Our mission is to provide sustainable solutions to ensure cleaner living and working environments in a range of industry sectors including hospitality, automotive, food service, janitorial and water treatment.

We currently have an exciting opportunity for a well presented and cheerful customer service superstar to own the reception space at our Sales and Distribution site in Nowra NSW. This is a permanent fulltime role; 38 hours per week.

About the role

In this role, you will be the face of our distribution team and the first point of contact both in-person and over the phone. You will be responsible for managing our reception area, welcoming customers and assisting them with their cleaning purchasing needs as well as forwarding incoming calls to staff. With a focus on providing exceptional customer service and performing a range of administrative duties, this role is integral to the smooth running of our business.

What you'll be doing

• Managing the reception area including serving showroom customers
• Greeting and assisting customers in a professional, friendly and efficient manner
• Assisting customers to select the correct cleaning products for their requirements
• Entering orders into our system, taking payments (cash and eftpos)
• Answering and directing incoming phone calls
• Providing general administrative support, such as filing, photocopying, data entry, and daily banking
• Supporting the wider team with ad-hoc tasks as required

What we're looking for

• Previous experience in a Receptionist or Administrative role
• Excellent communication and interpersonal skills, with the ability to engage with a variety of stakeholders
• Strong organisational skills and attention to detail
• Proficient in using Microsoft Office suite (Word, Excel, Outlook)
• A friendly, professional and helpful attitude
• Current NSW Drivers Licence (class C)

Interested?

To take a deeper dive into Nowchem’s EVP and all that we offer, head over to; https://thinkregional.com.au/local-employers/nowchem/

Next Step

The Nowchem Group is an equal opportunity employer and is committed to encouraging diversity and social inclusion across all our departments.

If you feel that you are the right candidate for this role, 'Apply Now' with your resume, along with a cover letter outlining how your qualifications and experience align with this opportunity (all documents in PDF only).

We encourage applicants to submit their applications at their earliest convenience, as we review applications as they are submitted, and may have filled the role prior to the job closing date.