Receptionist-Day Spa

East Day Spa Wellington is seeking an experienced, professional front-of-house receptionist to join our team at one of Wellington’s leading luxury day spas.

East Day Spa Wellington is a leading provider of premium spa services in the heart of Wellington. Established over 15 years ago, we pride ourselves on delivering a truly indulgent and rejuvenating experience for all our clients. With a focus on using only the highest quality products and employing skilled therapists, we have built a reputation for excellence within the local community and beyond.

About the Role

This role will see you play a pivotal part in delivering exceptional customer experience. You will be the first and last point of contact for our clients and an integral part of our close-knit team.

This is a full-time role, working 5 days per week. You must be flexible and able to work weekends and evenings if required. Minimum hours of 30 hours

Key Responsibilities

• Warmly greeting and assisting all clients, both in-person and on the phone
• Expertly managing client bookings, including appointment scheduling and rescheduling
• Providing exceptional customer service, attending to client needs with a positive attitude
• Maintaining detailed client records and managing inventory levels
• Supporting the spa team with various administrative tasks as required
• Ensuring the reception area is well-presented and organised at all times
• Liasing between clients, therapists, and fellow receptionists.
• Maintaining a calm, organized and well-presented reception environment
• Handling client queries and resolving issues with discretion and care

Who we’re looking for

• Proven experience in a front-facing customer service role (hospitality, premium retail, or wellness preferred)
• Excellent communication and interpersonal skills, with a friendly, professional manner (written and oral)
• Strong organizational abilities and attention to detail
• Competent with using computerised booking and point-of-sale system
• A true team player with a positive, can-do attitude
• Strong organizational skills and ability to multitask under pressure
• A high level of personal presentation and professionalism
• Reliability, accountability, and a strong work ethic
• Someone who Takes ownership of their role and works proactively

If this sounds like you, and you take pride in delivering a high standard of customer service, we’d love to hear from you

What we Offer

At East Day Spa Wellington, we are committed to creating a supportive and rewarding work environment for our team.

In addition to a competitive salary, you will enjoy,

·      access to employee discounts on our luxury spa treatments,

·      paid training opportunities, and

·      the chance to work alongside a talented and passionate group of professionals.

We also offer flexible work arrangements to help you maintain a healthy work-life balance.

Employer Questions

Your application will include the following questions:

·      Which of the following statements best describes your right to work in New Zealand?

·      What's your expected annual base salary?

·      How much notice are you required to give your current employer?

·      How many years' experience do you have as a receptionist?