Receptionist Dispatcher

Receptionist Dispatcher

SERVPRO of Kailua is hiring a Receptionist-Dispatch Coordinator!

Benefits:

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• Medical, Vision, Dental insurance
• 401K %4 matching
• Paid Time Off

And more!

As the Receptionist- Dispatcher you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Responsible for maintaining TPA timelines from notification to our crew arriving onsite
• Perform detailed and accurate data entry
• Office duties and processing mail
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Must possess excellent verbal and written communication skills with a compassionate, empathetic approach to customer interactions.
• Ability to multitask and to remain detail orientated
• Strong organizational and time management skills
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications
• This is a Full time and in office position. The standard schedule is Monday through Friday from 9:00 AM to 6:00 PM

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Pay starts at $21-24 an hour based on experience

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person