Receptionist/ Encoder

Primary Duties and Responsibilities:

A Front Desk & Customer Service:

• Greet patients and visitors warmly and professionally upon arrival.

• Provide accurate information regarding clinic services, operating hours, dentist's schedules, and procedures.

• Answer phone calls, respond to inquiries, and direct calls to appropriate staff or departments.

• Handle patient complaints or concerns politely and escalate issues to the supervisor when necessary.

Appointment Scheduling & Patient Coordination:

• Schedule and confirm patient appointments through the clinic system.

• Manage walk-in patients and ensure proper queuing and prioritization.

• Inform patients of estimated waiting times and assist with check-in and check-out procedures.

• Coordinate with dental staff to ensure smooth patient flow.

Administrative & Clerical Tasks:

• Maintain and organize patient records, registration forms, and other documents.

• Ensure proper filing and confidentiality of patient information in compliance with data privacy laws.

• Monitor and replenish front office supplies (e.g., forms, pens, bond paper, printer ink, patient pantry supplies).

• Prepare and submit daily sales reports (e.g., Daily sales Excel report, Dentists Commi, Patient Attendance for tomorrow, Patient Attendance Log sheet, Patient counting, my dental clinic App).

Billing and Payments:

• Process patient billing and payments (cash, credit & debit card, Gcash, Maya, HMO, insurance).

• Issue official receipts and keep records of daily transactions.

• Assist in verifying HMO or insurance coverage when applicable.

Coordination & Communication:

• Coordinate with Dentists, Dental Assistants, and other departments regarding patient schedules or concerns.

• Relay accurate information between patients and clinic staff.

• Communicate any operational issues to the Branch Clinic Supervisor.

QUALIFICATIONS:

• 4 years College Graduate of any related course
• Willing to WORK at VERA. Dental Clinic located at The Mhub 2nd Floor, Governor's Drive, General Trias, Cavite
• Willing to undergo training for 1 month (2 weeks Training will be at VERA. Dental Clinic Head Office located at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside AUB and Chowking) and 2 weeks at General Trias Branch.