Receptionist - Entry Level

About the business and the role

We are a successful accounting firm with a pulse and a sense of humour.  Our reception desk has a relatively low volume of phone calls and in-person visitors to deal with so the focus is on dealing with these to a high standard and managing the reception experience for our clients.

In between calls and greetings, you will have a bunch of general administration tasks to fill in the time as well as assisting with organising social events for the staff on a regular basis.

We are expecting a large number of applications and interviews for this role.  It would be very helpful if you could supply a profile photo to help us keep track of who's who if you get to the interview stage.  How you look in the photo has no impact on whether you get interviewed etc. so any photo will do so long as it is clearly recognisable as you.

Job tasks and responsibilities

Training will be providing but tasks may include:

• Answer phones and other reception work when required
• Greet clients and ensure they complete the necessary forms
• Make the reception a positive experience for anyone passing through
• Book clients in for meetings and communicate reminders for these
• Prepare documents and parcels for mail/courier
• Phone clients who have expressed interest in our firm
• Service the automated coffee machine on a regular schedule
• Load/empty the dishwasher regularly
• Manage the reception area
• Help to organise regular social events for staff
• General administration tasks

Skills and experience

Ideally someone with at least 1 years experience in a reception or administration role or where good customer service was required (e.g. retail) but we would consider those with little or no experience if they have the confidence when talking over the phone, organisational skills and excellent phone manner.

It is critical that the person we hire is very confident/friendly/bubbly/genuine on the phone and in person and understands how to make a client feel welcome.

Also our staff regularly walk through reception and we find a good receptionist is one who can use those brief encounters to make the staff smile.

Must be experienced and comfortable with using modern technology, common applications and technology (e.g. computers, browsers, email etc) and able to learn how to use systems and technology that they have never used before.