Receptionist- French Speaking

This Role is for a motivated, self-driven individual responsible for the increase of existing Fibi Law Firm sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services.

Responsibilities Of the Customer Development Representative

• Provide administrative support to the legal team including lawyers and paralegals.
• work with back-office operations to resolve customer issues and help create solutions to help the customer experience.
• Communicate with clients.
• Locate and develop relevant information.
• Scan, e-file and Document Intakes from Customers.
• Ensure that any incoming correspondence is organized into the proper case file.
• Solve customer issues efficiently and effectively with kindness
• Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the paralegal team.
• Provide gatekeeping, administrative and document support to attorneys
• Assist attorneys with overseeing and facilitating the day-to-day activities
• Answer telephone line, take messages or providing information as appropriate
• Assist with additional ad hoc projects as needed
• Monitor, manage, and conduct communication with clients, other legal assistants, paralegals, judicial assistants, opposing counsel, and experts through email, telephone, and mail

Qualification

• Excellent attention tos detail
• Ability to work in a fast-paced, high-volume environment
• Ability to work independently and problem solve
• Experience in a support/service role for a financial services company
• Strong written and verbal communication skills
• Ability to provide exceptional live service, both in‐office and remote
• Familiarity with financial services and the stock market
• Ability to think critically and apply logical problem‐solving skills to isolate and resolve issues
• Attention to detail and strong analytical skills
• Must be able to act independently and be self‐motivated
• The ability to quickly defuse customer anxiety through exceptional customer service skills
• Bi‐lingual (English/French) is required

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable with the pay range of $15-16/hour?

Language:

• French (Required)

Work Location: In person