Receptionist (Front)

Key Responsibilities

Front Desk & Patient Experience

• Greet patients and visitors in a friendly, professional manner.
• Register new patients and verify existing patients’ details accurately.
• Assist patients with completing forms, consent documents and updating records.
• Provide basic information on clinic services, operating hours, and processes.
• Manage waiting area comfort and cleanliness, and inform patients of any delays.

Appointment & Scheduling

• Manage appointment bookings, rescheduling, and cancellations via phone, WhatsApp, online platforms, and walk-ins.
• Coordinate dentist and treatment room schedules to optimise time slots and minimise waiting time.
• Send appointment reminders and follow-up messages to patients.
• Inform clinical staff of patient arrivals and any special requirements.

Billing & Payments

• Prepare bills and invoices based on treatment provided.
• Explain charges, payment options, and any available promotions or packages to patients.
• Collect payments (cash, card, e-wallet, online transfer) accurately and issue receipts.
• Reconcile daily collections and handover to the person in charge according to clinic SOP.

Communication & Administration

• Answer incoming calls, WhatsApp messages, emails, and online enquiries promptly and professionally.
• Maintain and update patient records in the clinic management system.
• Assist with preparation and filing of documents, reports, and daily/weekly front desk records.
• Support clinic marketing activities such as appointment recall, patient reactivation calls and simple social media/WhatsApp communication when required.

Compliance & Clinic Support

• Follow confidentiality, data protection and infection control policies at all times.
• Assist in stock recording for front office items (forms, stationery, refreshments, etc.).
• Support the clinical team with simple non-clinical tasks when necessary (e.g., guiding patients to rooms, helping with basic coordination).
• Perform any other duties assigned by the Clinic Manager or Management to ensure smooth clinic operations.

Job Requirements

• Preferably 1 year of working experience in customer service, front desk, hotel, healthcare or clinic setting
• Good communication skills.
• Comfortable using computers, clinic management systems, WhatsApp and basic Microsoft Office / Google Workspace.
• Pleasant and cheerful personality.
• Able to work 6 days per week or on weekends (per working shift assigned by the Company)