RECEPTIONIST – FRONT DESK

Front Desk / Operations

RECEPTIONIST – FRONT DESK

Thane,Maharastra Full-time Mid-level

About The Role

• Job Summary We are looking for a professional, well-organized, and patient-friendly Receptionist to manage front desk activities and support the daily operations of the polyclinic. The candidate will be responsible for patient registration, appointment scheduling, billing, coordination with doctors, and maintaining patient records while ensuring a smooth and positive patient experience. 2. Roles and Responsibilities A. Front Desk Management Welcome patients and visitors professionally and courteously. Manage patient registration and maintain accurate patient records. Handle incoming calls, patient inquiries, and appointment requests. Schedule, reschedule, and confirm doctor appointments. Guide patients regarding doctor availability, consultation timings, and clinic services. Maintain a clean, organized, and professional reception area. B. Polyclinic Operations Coordinate with doctors and medical staff to ensure smooth patient flow. Maintain daily appointment schedules and consultation records. Manage patient queues and ensure timely consultations. Coordinate with patients regarding appointment changes and follow-ups. Assist in handling patient feedback and resolving routine queries. Ensure patient confidentiality and follow clinic policies and procedures. C. Billing and Cash Management Manage consultation billing and generate receipts. Collect consultation fees through cash, UPI, QR codes, or other approved payment methods. Maintain daily cash and billing records. Coordinate with the accounts team for payment reconciliation and reporting. D. Administrative Responsibilities Maintain daily patient registers, appointment records, and other documentation. Prepare daily reports on patient visits, consultations, and collections. Coordinate with the operations team for smooth clinic functioning. Monitor basic front desk supplies and report any shortages. Follow organizational guidelines and healthcare service standards. 3. Required Skills Excellent communication and interpersonal skills. Strong patient-handling and customer service abilities. Basic computer knowledge, including MS Office and data entry. Familiarity with appointment scheduling and billing software is preferred. Good organizational and multitasking skills. Professional appearance and a polite, patient-friendly attitude. Ability to coordinate effectively with doctors and healthcare staff. 4. Key Performance Indicators (KPIs) Accuracy of patient registration and documentation. Efficient appointment scheduling and patient handling. Timely and accurate billing and payment records. Patient satisfaction and service quality. Proper maintenance of daily reports and records. Effective coordination with doctors and clinic staff. 5. Candidate Profile The ideal candidate should be responsible, punctual, well-organized, and comfortable working in a healthcare environment. Previous experience in a hospital, diagnostic centre , clinic, or polyclinic will be an added advantage.

What we're looking for

• JOB DESCRIPTION: RECEPTIONIST – FRONT DESK
• Department: Front Desk / Operations
• Industry: Polyclinic/Healthcare
• Job Location: Patlipada Thane
• Experience: 1–2 years (preferred)
• Qualification: Graduate in any stream; candidates with a healthcare or medical background will be preferred.