Receptionist / Front Desk Executive

Job Summary

We are looking for a friendly, professional, and customer-oriented Receptionist to manage front desk operations at our automobile showroom. Freshers are welcome to apply. The candidate will be responsible for greeting customers, handling phone calls, assisting visitors, and coordinating with the sales team to ensure an excellent customer experience.

Key Responsibilities

• Welcome and greet customers visiting the showroom.
• Handle incoming telephone calls and customer inquiries professionally.
• Guide customers to the appropriate sales executives.
• Provide basic information about vehicles, showroom timings, and available facilities.
• Coordinate customer appointments and showroom visits.
• Maintain visitor registers and customer inquiry records.
• Collect customer details and forward inquiries to the sales team.
• Coordinate test drive appointments with sales executives.
• Maintain customer inquiry records and daily reports.
• Handle customer feedback and direct concerns to the showroom manager.
• Keep the reception area clean, organized, and professional.
• Perform general front desk and administrative duties.
• Coordinate with the sales team to ensure smooth showroom operations.

Required Skills

• Good communication and interpersonal skills.
• Basic computer knowledge and email handling.
• Polite, friendly, and customer-focused attitude.
• Good organizational and multitasking abilities.
• Professional appearance and a positive attitude.
• Willingness to learn about automobile products and showroom operations.
• Freshers are welcome; prior experience is an advantage but not mandatory.

Key Performance Indicators (KPIs)

• Customer satisfaction and welcoming experience.
• Proper handling of customer inquiries and phone calls.
• Accurate maintenance of visitor and inquiry records.
• Effective coordination with the sales team.
• Punctuality, professionalism, and discipline.

Working Conditions

• Work Location: Automobile Showroom
• Employment Type: Full-time
• Experience: Fresher / Experienced
• Time: 9:30 AM TO 6:30 PM

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person