Receptionist ( front office)

Job Summary

We are seeking a professional, well-presented, and customer-oriented Receptionist to manage the front desk operations of our real estate office. The ideal candidate will be responsible for welcoming clients, handling inquiries, managing calls, coordinating meetings, and ensuring a positive first impression for visitors and prospective customers.

Key Responsibilities

Front Desk Management

• Greet and welcome clients, visitors, channel partners, and vendors professionally.
• Manage visitor registration and maintain visitor records.
• Ensure the reception area is clean, organized, and presentable at all times.

Call Handling & Communication

• Attend and route incoming calls to the concerned departments.
• Handle customer inquiries and provide basic information about projects and services.
• Take messages and ensure timely communication to concerned team members.

Customer Coordination

• Assist walk-in customers and direct them to the sales team.
• Schedule site visits and meetings for prospective buyers.
• Maintain customer inquiry records and update CRM/database as required.
• Coordinate with sales and marketing teams for customer appointments.

Administrative Support

• Manage incoming and outgoing couriers, mails, and documents.
• Maintain office supplies and coordinate with vendors for replenishment.
• Assist in preparing reports, presentations, and meeting arrangements.
• Support HR and administration teams in day-to-day activities.

Meeting & Event Coordination

• Schedule conference room bookings.
• Arrange refreshments for client meetings and management discussions.
• Support project launches, customer events, and company functions.

Required Qualifications

• Graduate in any discipline.
• 2-5 years of experience as a Receptionist, Front Office Executive, or Customer Service Executive.

Required Skills

• Excellent verbal and written communication skills.
• Pleasant personality with professional grooming.
• Strong customer service and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and manage time effectively.
• Basic knowledge of CRM software is an added advantage.

Preferred Attributes

• Positive attitude and customer-centric approach.
• Strong organizational and coordination skills.
• Ability to maintain confidentiality and professionalism.
• Presentable, confident, and courteous demeanor.

Key Performance Indicators (KPIs)

• Visitor and customer handling efficiency.
• Call response and query resolution time.
• Appointment and meeting coordination accuracy.
• Customer satisfaction and feedback.
• Front office administration and record maintenance efficiency.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person