Receptionist / Front Office Coordinator

Receptionist / Front Office Coordinator

Job Description

We are seeking a motivated, organized, and detail-oriented Receptionist / Front Office Coordinator to join our team at our Moncton office.

This position is ideal for someone who is confident communicating with clients, enjoys multitasking, and thrives in a busy, fast-paced professional environment. Our office handles a high volume of client communications and ongoing matters, so the successful candidate must be comfortable managing multiple priorities throughout the day while remaining organized, professional, and attentive to detail. The successful candidate will play an important role in managing day-to-day client communications and supporting the smooth operation of our office.

Previous experience in a similar administrative or client-facing role is required. Previous experience or working knowledge of the Canadian immigration field is strongly preferred.

Key Responsibilities

• Answer and manage a high volume of incoming phone calls in a professional and courteous manner
• Respond to client inquiries and communications by phone and email
• Schedule and manage client appointments and consultations
• Greet and assist clients visiting the office
• Prepare and send client agreements, invoices, and receipts
• Maintain accurate and organized client records in accordance with company procedures
• Follow up with clients regarding outstanding information, documents, appointments and other required items
• Coordinate and follow up with internal team members as required
• Learn and efficiently use company software, systems and programs
• Handle administrative and front-office duties as required
• Review case notes and provide clients with routine updates on the status of their files.
• Manage multiple tasks and priorities while meeting deadlines
• Record and organize routine financial transactions using accounting software
• Maintain accuracy, organization and professionalism in all work

Perform other related administrative and office duties as required to support the team and overall office operations.

Requirements & Qualifications

• Minimum 2 years of experience in an administrative, reception, customer service or similar client-facing role
• Previous experience or knowledge of the Canadian immigration field is strongly preferred
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Strong client service and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Comfortable learning and using new software and technology
• Professional, courteous and client-focused attitude
• Ability to handle client information with discretion and confidentiality

Language Requirements

• Fluency in English is required
• French and/or additional languages are considered strong assets

Work Details

• Location: Moncton, New Brunswick – In Office
• Job Type: Full-time, Permanent
• Hours: 40 hours per week
• Schedule: Monday to Friday – (9am – 5pm)
• $17.00–$20.00 per hour, based on relevant experience and qualifications.

Interested in Joining Our Team?

If this opportunity matches your experience and interests, we invite you to send us your resume and a brief cover letter outlining your suitability for the position and compensation expectations.

Pay: $17.00-$20.00 per hour

Benefits:

• On-site parking
• Paid time off

Experience:

• Reception: 2 years (required)

Work Location: In person