Receptionist / Front Office Executive

Job Summary

We are looking for a friendly, professional and customer-focused Front Office Executive to manage the front desk and ensure a smooth experience for guests, residents and visitors. The ideal candidate should have excellent communication skills, a pleasant personality and the ability to handle multiple responsibilities in a fast-paced hospitality environment.

Key Responsibilities

• Welcome and assist guests, residents and visitors with a warm and professional approach.
• Handle check-in and check-out processes and maintain accurate guest records.
• Manage front desk calls, enquiries, bookings and visitor requests.
• Provide information about property facilities, services and available offerings.
• Coordinate with housekeeping, maintenance and other internal teams to resolve guest requests.
• Handle customer complaints and ensure timely resolution or escalation.
• Maintain daily front-office reports, registers and relevant documentation.
• Manage payments, receipts and basic billing/invoicing activities as required.
• Monitor guest/resident requests and follow up to ensure customer satisfaction.
• Maintain a clean, organised and professional front-office environment.
• Support the team with day-to-day administrative and operational activities.

Required Skills

• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Pleasant personality and professional appearance.
• Basic knowledge of MS Office / Excel.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and coordination skills.
• Comfortable working in rotational shifts, including weekends/holidays.

Eligibility

• Any Graduate / Diploma in Hospitality, Hotel Management or related field.
• 47 years of experience in Front Office, Reception, Guest Relations, Hospitality or Customer Service.
• Strong experience in handling guests/residents, front-office operations and customer queries.
• Candidates with experience in hotels, serviced apartments, co-living, residential communities or hospitality businesses are preferred.
• Excellent communication, interpersonal and customer-handling skills.