Receptionist / Front Office Executive

Job Title: Receptionist / Front Office Executive

Industry: Diagnostic / Healthcare
Experience: 2+ Years
Salary: 15,000 - 18,000 per month
Employment Type: Full-Time

Job Summary    

We are looking for a Receptionist / Front Office Executive to manage the front desk operations of a diagnostic centre. The candidate will be responsible for handling patients and visitors, appointment coordination, registration, telephone calls, basic billing coordination, and maintaining front-office records.

The ideal candidate should have 2+ years of experience in front office/reception operations, preferably in a diagnostic centre, pathology lab, hospital, clinic, or healthcare organization.

Key Responsibilities    

• Manage daily front desk and reception operations at the diagnostic centre.

• Welcome and assist patients, attendants, visitors, and doctors professionally.

• Handle patient registration and appointment scheduling.

• Receive and manage incoming calls and provide relevant information to patients.

• Coordinate with doctors, technicians, lab staff, and other departments for smooth patient flow.

• Assist patients with information regarding available tests, appointments, and report collection.

• Coordinate the collection and distribution of diagnostic reports.

• Maintain patient records, registers, appointment details, and other front-office documentation.

• Coordinate with the billing/cash counter regarding test bookings and payments, as required.

• Handle queries and complaints at the reception and escalate issues to the appropriate person when necessary.

• Manage courier/document movement and other routine front-office activities.

• Maintain a clean, organized, and professional reception area.

• Ensure proper communication and coordination between patients and internal teams.

• Maintain confidentiality of patient information and follow organizational procedures.

  Candidate Requirements

• Minimum 2 years of experience in Reception / Front Office / Patient Coordination.

• Candidates with experience in Diagnostic Centres, Pathology Labs, Hospitals, Clinics, or Healthcare organizations will be preferred.

• Graduate in any discipline.

• Good communication and interpersonal skills.

• Basic knowledge of MS Office and computer operations.

• Good patient-handling and customer-service skills.

• Ability to handle multiple patients and queries in a professional manner.

• Well-groomed, polite, patient, and professional in approach.

• Good command of English and the local language.

• Should be comfortable working in a healthcare/diagnostic environment.

  Key Skills

Front Office Management | Patient Handling | Patient Registration | Appointment Scheduling | Diagnostic Centre Operations | Customer Service

Preferred Candidate Profile    

Candidates currently working as Front Office Executive, Receptionist, Patient Care Executive, Front Desk Executive, Patient Coordinator, or Reception Executive in a diagnostic centre, pathology laboratory, hospital, clinic, or healthcare organization will be preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.