Receptionist (Full-Time | Weekend Required)

About Harmony Auto

Harmony Auto is one of Australia's fastest-growing automotive groups, representing leading new energy vehicle brands including BYD and DENZA.

With a growing dealership network across Australia, Harmony Auto is focused on delivering innovative automotive products and an exceptional customer experience. As our BYD business continues to grow, we are looking for a motivated Receptionist to join our Frankston team and contribute to the continued success of the brand.

About the Role

We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership. This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.

The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership environment.

Key Responsibilities

Reception & Customer Service

• Welcome customers and visitors in a professional and friendly manner
• Manage customer check-ins and direct enquiries appropriately
• Offer refreshments and maintain a welcoming showroom environment
• Ensure the reception area remains tidy and presentable at all times

Switchboard & Enquiries

• Answer and direct incoming calls and emails
• Handle walk-in enquiries and provide accurate information
• Record and relay messages promptly and accurately

Appointment Coordination

• Schedule showroom appointments, test drives, and service bookings
• Manage meeting room calendars and visitor records
• Coordinate customer appointments with relevant departments

Front-of-House Administration

• Manage incoming and outgoing mail and courier deliveries
• Monitor office supplies and place orders when required
• Assist with administrative documentation and filing

Sales & Service Support

• Enter customer information and leads into CRM systems
• Direct customers to Sales, Service, or Aftersales departments
• Assist with basic paperwork, customer follow-ups, and administrative support

Requirements

Essential

• Fluent English communication skills (written and verbal)
• Previous experience in reception, customer service, hospitality, retail, or administration
• Professional presentation and strong interpersonal skills
• Excellent organisational and multitasking abilities
• Strong attention to detail
• Proficiency in Microsoft Office and general computer systems
• Valid Australian Driver's Licence and reliable transport

Highly Regarded

• Previous automotive dealership experience
• Experience using CRM or dealership management systems
• Additional language skills

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Why Join Us?

• Join a fast-growing automotive group representing leading international brands
• Supportive and collaborative team environment
• Exposure to dealership operations across sales and service
• Career progression opportunities into administration, customer experience, and operations
• Competitive salary package and ongoing development opportunities