Receptionist Full Time/ Part Time

Position Overview

The Hotel Receptionist serves as the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. This role is central to guest satisfaction, requiring excellent communication, organisational skills, and a strong customer service mindset.

Key Responsibilities

Guest Services

• Greet guests upon arrival with professionalism and warmth
• Handle check-in and check-out procedures efficiently
• Provide information about hotel services, local attractions, and transport options
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Manage wake-up calls, reservations, and special guest arrangements

Administrative Duties

• Maintain accurate guest records and update reservation systems
• Process payments, issue invoices, and manage billing queries
• Monitor room availability and coordinate with housekeeping and reservations
• Prepare daily reports and handovers for incoming shifts

Communication & Coordination

• Answer phone calls and emails professionally and promptly
• Liaise with other departments (housekeeping, maintenance, F&B) to fulfil guest needs
• Coordinate guest arrivals and departures with transport or concierge services
• Handle emergency situations calmly and follow hotel protocols

Front Desk Presentation

• Maintain a clean, organised, and welcoming reception area
• Ensure promotional materials and signage are up to date
• Monitor guest feedback and escalate issues to management when necessary

Skills & Competencies

• Customer Service Excellence: Friendly, attentive, and solution-oriented
• Communication: Clear verbal and written skills across all guest interactions
• Organisation: Ability to multitask and manage time effectively
• Technical Proficiency: Familiarity with property management systems (PMS), POS systems, and Microsoft Office
• Discretion & Professionalism: Respect for guest privacy and hotel policies

Working Conditions

• Full-time or part-time shifts, including mornings, evenings, weekends, and holidays
• Standing for extended periods required
• May involve handling luggage or assisting guests with mobility needs

Performance Indicators

• Guest satisfaction scores and feedback
• Accuracy of reservations and billing
• Responsiveness to guest requests and complaints
• Coordination with other departments and shift handovers

NOTE - Applicants must have the full right to work in the UK to be considered for the role.

No Accommodation is provided.

Pay: £12.71 per hour

Work Location: In person