Receptionist / Guest Relation Executive

Role & responsibilities

Key Responsibilities:

• Welcome and greet visitors, clients, and employees in a professional manner.
• Manage the front desk and ensure smooth reception operations.
• Handle incoming and outgoing telephone calls and direct them to the appropriate departments.
• Maintain visitor records and issue visitor passes as per company policy.
• Coordinate meeting room bookings and ensure meeting arrangements are in place.
• Manage incoming and outgoing mail, courier services, and deliveries.
• Provide administrative support such as data entry, filing, and document management.
• Assist employees and guests with inquiries and provide accurate information.
• Maintain cleanliness and organization of the reception area.
• Coordinate with housekeeping, facilities, and security teams for smooth office operations.
• Monitor office supplies and raise requisitions when required.
• Handle customer or visitor concerns professionally and escalate issues when necessary.
• Ensure adherence to company policies, safety, and security procedures.

Required Skills:

• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and work under pressure.
• Good organizational and time-management skills.