Receptionist Imaging

Cass Regional Medical Center is seeking a patient centered, self-motivated receptionist to join our team in Harrisonville, MO.  We are located just 20 minutes south of Kansas City on interstate 49.  We are looking for an individual who is self-driven, flexible, resourceful, highly organized with a strong attention to detail to join our team.

We are a 35-bed critical access facility with the latest technologies in Imaging.  We are a level 3 Trauma Center and Stroke Center. We are accredited by the American College of Radiology in CT, MRI, US and NM. 

At Cass Regional, we believe in fostering a workplace where every role contributes to our mission of providing exceptional health care to our community. Your work, whether on the front lines or behind the scenes, has a profound impact. We offer:

• Competitive pay
• Benefits eligibility at 20 hours per week
• Medical, dental and vision coverage
• Generous retirement benefits and PTO
• Life insurance
• Career advancement and continued education
• Tuition reimbursement
• Scholarship opportunities

Schedule:

Monday and Tuesday - 0630-1800, must be flexible to cover additional vacancies Wednesday thru Friday and weekends in October.

Primary Purpose: To assist in patient care by providing high-quality customer service accurately and efficiently.  Under the direction of the Medical Imaging Director and Radiologist, greets patients and answering phones using AIDET, reviews physicians’ orders for validity and order entry accuracy.  Completes cloud, CD and report requests timely.  Works in accordance with JCAHO, state and other regulatory or accreditation agencies.                  

Routine Decision Making: Communicates wait times professionally and timely, provides options to wait or reschedule. Maintains HIPAA compliance 100% of the time when sending PHI via the cloud, faxing or printing CD’s and reports.                                               

Essential Responsibilities and Tasks

• Greets every patient, family and visitor with a smile.
• Provides high level of customer service using AIDET and Communicating Empathy strategies with every patient/customer 100% of the time.  Makes patient satisfaction a top priority.
• Reviews physician order for accuracy, validity, lab necessity, call reports, STAT and CD requests prior to entering into the EHR.
• Obtains valid ICD10 codes when applicable to avoid ABN’s and denials.
• Provides patients with modality specific forms and reviews for accuracy.
• Accesses Ambulatory Meditech for continuum of care when necessary.
• Order supplies for front office.
• Distribute incoming and outgoing mail to appropriate staff.
• Folds and mails Mammography letters timely.
• Answer phones professionally and with a smile within three rings and uses correct greeting.
• Maintains a clean and organized work space.
• Uses correct medical terminology, spelling and grammar.
• Completes all requests for CD’s, cloud images and reports within 24 hours.
• Locates correct fax numbers on all fax backs and manually faxes reports to physicians’ offices as needed.
• Completes Request of Information for all PHI requests and validates patient ID prior to disclosing PHI.
• Submits completed ROI’s to HIMS monthly.
• Assist admitting with preparing schedules and Patient Passports for next day procedures.

Education and Certification/ Registration Required for the Position: High school education.

Required Knowledge: Patient satisfaction, medical terminology, knowledge of radiologic procedures, scheduling templates, insurance authorizations, to include ABN and registration functions. 

Required Skills and Ability: Good communication skills; ability to use a computer and fax machine efficiently. Problem solving and organizational skills.