Receptionist - Lubbock

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,600 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB DESCRIPTION

Under the direction of the Office Manager, the Receptionist will play a key role in customer service for the dealership, including greeting customers, answering, and directing calls, and addressing basic inquiries. Additionally, the Receptionist is responsible for handling various administrative activities such as processing mail, ordering supplies, processing customer payments, maintaining cash schedules, preparing bank deposits, and supporting the Office Manager with accounting tasks associated with receivables and payables. This role will work closely with external customers and internal customers from Sales, Parts, and Service and the corporate office to ensure efficient collaboration and communication.

ESSENTIAL JOB TASKS:

Customer Service is the most important responsibility.

Planning

• Assist in planning and coordinating company and customer events.
• Collaborate with the Office Manager on event logistics and preparations.

Operations

• Provide exceptional customer service by warmly welcoming customers, addressing inquiries, and directing calls to appropriate departments or individuals.
• Handle various administrative duties, including processing mail, ordering supplies, processing customer payments, maintaining accurate cash schedules, and preparing bank deposits.
• Assist the Office Manager with receivables and payables tasks.
• Collaborate closely with internal departments such as Sales, Parts, and Service, as well as external customers, to ensure effective communication, collaboration, and support.
• Other duties as assigned.

Reporting

• Maintain accurate records of financial transactions, customer interactions, and administrative tasks, contributing to reliable reporting and decision-making processes.
  • Document customer inquiries, requests, and outcomes accurately for future reference and continuous improvement.

EDUCATIONAL REQUIREMENTS

• Minimum high school diploma required.
• Any additional courses in office procedures or accounting favorable but not required.

WORK EXPERIENCE

• 1-2 years of experience in a customer service or administrative role.
• Proficiency in using office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication skills, both verbal and written, and ability to handle multiple tasks and prioritize effectively.