Receptionist - Mackay

Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role:

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities:

• Greet everyone & serve customers at both the front desk & café.
• Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
• Assist parents with booking their kids into Kid's Cartel where needed.
• Learn about our supplement & apparel range to execute supplement & apparel sales to members.
• Perform café duties, including using a coffee machine & making protein shakes.
• Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise & complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed:

• Previous customer service experience with excellent communication skills.
• A "can do" attitude with a thirst for learning & ambition for growth.
• A passion for health & fitness & eagerness to work for the industry.
• Be reliable, proactive, punctual, professional & well-presented.
• Have a strong work ethic.
• Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Hold a current First Aid & CPR Certificates (or willing to attain).
• Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
• Have Australian working rights.

What we'll offer you in return:

• A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.

• Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.

• Perks:

• FREE gym membership to all Fitness Cartel locations.

• Discounts on supplements, apparel, and café products.

• Access to Merse Wellness Spas at discounted rates.

• Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply:

Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!