Receptionist – Ophthalmology Clinic

Location: Eagle Vision Institute, Etobicoke Ontario
Job Type: Full Time

Schedule: Full-time, in-office, Mon-Fri
Start Date: July 12, 2026 (sooner if possible)

About Us

Eagle Vision Institute is a busy ophthalmology practice dedicated to providing exceptional eye care in a professional, patient-focused environment. We are seeking a friendly, organized, and detail-oriented Receptionist to join our team and serve as the first point of contact for our patients.

Position Summary

The Receptionist plays a key role in ensuring smooth daily clinic operations by welcoming patients, managing appointments, handling administrative tasks, and supporting both physicians and clinical staff. The ideal candidate is professional, compassionate, and comfortable working in a fast-paced medical setting. The Receptionist supports technicians and doctors with clinic flow, including lane loading, patient intake and workups, and diagnostic testing as needed.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and direct incoming phone calls
• Schedule, confirm, and manage patient appointments
• Maintain accurate patient records and update information in our Oscar EMR system
• Process referrals, insurance information, and billing documentation as needed
• Coordinate patient flow and communicate with clinical staff
• Handle incoming faxes, emails, and correspondence
• Collect payments and issue receipts when applicable
• Communicate with local optometry offices in a professional and timely manner
• Maintain patient confidentiality and follow privacy regulations
• Keep reception and waiting areas organized and welcoming

Qualifications

• Previous reception or administrative experience required; medical office experience preferred
• Experience in ophthalmology, optometry, or healthcare is an asset
• Communicating with patients with respect, kindness, and patience
• Excellent organizational and multitasking abilities
• Proficiency with computers, EMR systems, Microsoft Office, and scheduling software
• Ability to work efficiently in a fast-paced environment
• Professional demeanor and strong attention to detail

Preferred Skills

• Knowledge of medical terminology
• Experience handling OHIP billing/referrals
• Ability to speak additional languages is an asset

What We Offer

• Supportive and professional work environment
• Competitive compensation
• Opportunities for training and growth
• Health benefits / Paid vacation

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$23.00 per hour

Benefits:

• Extended health care
• Paid time off

Work Location: In person