Receptionist, Optical Tech, Optician

Job Summary

Join our dynamic healthcare team as a Receptionist, Optical Tech, and Optician, where you'll play a vital role in delivering exceptional patient care and ensuring smooth optical operations. This multifaceted position combines front desk responsibilities with technical expertise in eye care, optical dispensing, and laboratory procedures. You will serve as the first point of contact for patients, manage appointment scheduling, and assist with eyewear fittings and adjustments. Your knowledge of medical terminology, health regulations, and optical systems will contribute to providing comprehensive eye care services while maintaining strict confidentiality and compliance standards. This role offers an energetic environment where your skills in customer service, retail sales, and clinical support will thrive.

Duties

• Greet patients warmly, verify their information, and schedule appointments using EMR/EHR systems such as Epic or other electronic medical record platforms
• Manage patient check-in/check-out processes while ensuring adherence to HIPAA and clinical confidentiality policies
• Assist patients with eyewear fittings, spectacle lens dispensing, and frame adjustments to ensure optimal comfort and vision correction
• Perform basic vital signs measurement and collect relevant medical history related to ophthalmology and pediatrics cases
• Operate POS systems for retail sales of eyewear products, including managing cash register operations and processing payments accurately
• Support optical laboratory tasks such as lens edging, frame repairs, and quality checks to ensure high standards of eyewear production
• Maintain detailed medical records, document clinical notes, and ensure compliance with health regulation policies including state healthcare regulations
• Provide exceptional customer service by addressing patient inquiries about vision care options, insurance coverage, and product selections
• Support clinical staff by preparing exam rooms, sterilizing equipment using aseptic techniques, and assisting with basic laboratory tests or physiology assessments

Qualifications

• Prior experience in retail optometry or optical laboratory settings is highly preferred
• Strong knowledge of ophthalmology concepts, anatomy of the eye, physiology, and medical terminology
• Familiarity with EMR/EHR systems such as Epic or similar platforms; experience with Medical billing and coding is a plus
• Understanding of HIPAA regulations, clinical confidentiality policies, and health regulation policies at the state level
• Competence in optical dispensing techniques including spectacle lens fitting and eyewear adjustments
• Excellent customer service skills with the ability to communicate clearly and empathetically in diverse patient scenarios including pediatrics and senior care populations
• Basic math skills for handling transactions, insurance calculations, and inventory management
• Experience operating POS systems and cash registers efficiently in a retail environment
• Knowledge of medical records management and laboratory procedures related to ophthalmology or optometry clinics

This role is an exciting opportunity for energetic professionals eager to make a difference in patients’ lives through comprehensive eye care support. We are committed to fostering a positive work environment that values your expertise while offering opportunities for professional growth within the healthcare sector.

Pay: $10.00 per hour

Expected hours: 15.0 – 35.0 per week

Work Location: In person