receptionist | manteca

About manteca.

manteca is a nose-to-tail restaurant founded by Chris Leach and David Carter. It began life as a pop up in Soho before moving to its permanent brick-and-mortar home on Curtain Road in Shoreditch in 2021. We have been recognised with awards such as Time Out’s Top 100 London restaurants, the National Restaurant Awards, and a MICHELIN Bib Gourmand.

Meaning ‘lard’ in Spanish, manteca champions sustainable practices in every aspect, from whole-animal butchery, hand-rolled pastas, and house-made breads to wood-fired cuts and our own in-house salumeria. Our ethos is minimal-wastage, sustainable cooking which utilises as much of the animal or produce as possible. We are truly supplier led with twice daily changing menus.

The wine list celebrates low-intervention and classic fine wines from Italy, broader Europe, and further afield north America. We also have an Amari-focused cocktail list.

We are proud to be an independent business grounded purely in hospitality backgrounds. We invite all to sit at the table with us. we promote a culture of learning and development, encouraging independent thinkers.

About the role.

We are looking for an experienced receptionist with a genuine passion for hospitality and a desire to make each of our 3,500 guests per week feel welcome.

The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using sevenrooms is preferable but not essential.

Responsibilities.

• Manage all reservations, both via the general inbox and phone, in a professional and warm manner.
• Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all.
• Manage stationery orders and storage of stock.
• Work with the kitchen team to finalise menus for regular service and special events.
• Support with booking in large groups and events.
• Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team.

Requirements.

• Previous experience in a similar environment desirable by not essential.
• Knowledge of sevenrooms preferable.
• Exceptional written and verbal communication skills.
• Knowledge of basic computer software such as Microsoft 360 and Google Suite.

We offer.

• £1,000 every annual employment anniversary.
• Monthly bonuses for top performers.
• 50% staff discount on meals at each of our restaurants.
• Cycle-to-work scheme.
• Cost price wine through our suppliers.
• International trips for top performers.
• In-house training dedicated to your personal development.
• Staff trip programme to meet farms, fish markets and vineyards.
• We offer qualifications, including, WSET, health and safety, food training.
• Company donations to charities our staff feel are close to home.
• Whole team staff parties.
• Wholesome staff meals, end of service drinks.

We are an equal opportunities employer and encourage applicants from underrepresented background to apply. If your experience does not exactly match the job description, but you still feel you would be the right fit for our team, we look forward to hearing from you.

Pay: £16.00-£18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Referral programme

Work Location: In person