Receptionist (Part Time)

Position Title: Receptionist

Department: Activities

Reports to: Patient Relations Director

Category: Non Exempt

Position Summary: The primary purpose is to provide all personnel and facility contacts with prompt, courteous attention to their requests..

Essential Functions:

• Attends work as schedules and follows community’s call-off procedures.
• Maintain an accurate resident census by resident name and room number.
• Maintain accurate list of emergency telephone numbers.
• Maintain accurate list of reference telephone numbers.
• Maintain accurate list of key personnel numbers.
• Maintain accurate list of medical staff telephone numbers.
• Utilize a word processing software program accurately.
• Operate the facility paging system.
• Operate the facility telephone system.
• Communicate effectively on the telephone and in person.
• Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
• Receive, sort and distribute mail accurately and timely.
• Handle emergency situations in a calm, effective manner.
• Follow fire and disaster procedures during a drill and actual occurrence.
• Communicate and work cooperatively with all facility staff.
• Screen and direct all incoming calls appropriately.
• Answer all inquiries according to facility release of information policies and procedures.
• Enforce visitation policies and procedures.
• Screen all individuals coming into the facility and exercise good judgement in granting entrance.
• Handle all correspondence assigned.
• Assume accountability for data contained in the employee handbook.
• Assume Quality Assurance duties as assigned.
• Ensure that department computer workstations left unattended are properly logged off or the password protected screen-saver activates within established facility policy guidelines.

Non-Essential Functions:

• Attends all required training, in-service, and staff meetings.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adheres to all policies and procedures of Spring Hills PASL, LLC.
• Performs other duties as assigned.

Experience and Education: Must possess, as a minimum, a high school education or its equivalent. Associates Degree preferred but not required. Experience in Customer Service in the healthcare setting preferred.

Physical Requirements: Standing (under 1/3), walking (under 1/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 1/3), stoop, kneel (under 1/3), talk or hear (over 2/3), taste or smell (under 1/3). Lifting up to 10 pounds (1/3- 2/3), Up to 25 pounds (under 1/3); Up to 50 pounds (under 1/3)