Receptionist/ Patient

Job Summary:
Position Summary
We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of
contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front
desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our
center.
Key Responsibilities
Patient Experience & Front Desk Management
Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable
and valued from the moment they arrive.
Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive
to ensure minimal waiting times.
Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.
Patient Scheduling and Coordination
Appointment Management: Accurately schedule and reschedule patient appointments, diligently
working to avoid clashes and delays.
Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and
patients on a daily basis to optimize flow and service delivery.
Billing, Payment Collection & Reconciliation
Accurate Billing: Generate bills promptly and accurately for services rendered.
Payment Processing: Collect payments through various methods (cash, card, UPI) and update the
billing system meticulously.
Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive
reports for the Center Manager.
Stock and Inventory Management
Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and
wellness products.
Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or
replenishment needs to prevent shortages.
Housekeeping & Maintenance Supervision
Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic
premises are maintained at a high standard of cleanliness at all times.
Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC,
plumbing) immediately by coordinating with registered vendors.
Therapy Material Handling
Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily,
precisely as per individual treatment plans.
Qualifications & Skills
Previous experience in a front desk or customer service role, preferably in a healthcare or wellness
setting.
Excellent communication and interpersonal skills, with a patient-first approach.
Strong organizational abilities and attention to detail.
Proficiency in scheduling software and basic computer applications.
Ability to handle multiple tasks efficiently in a fast-paced environment.
A compassionate and empathetic demeanor.
Any Graduate