Receptionist - Private Physio Practice

Medical Receptionist / Administration Assistant – Physiotherapy Clinic

About Baysictechnique Physiotherapy

Baysictechnique Physiotherapy is a small, values-driven private practice in Sydney. We take pride in delivering excellent patient care and maintaining a professional, supportive workplace.

Our team values reliability, clear communication and attention to detail. We have established systems, support one another and appreciate people who take ownership of their work.

We’re looking for an experienced healthcare receptionist who enjoys working in a small team and helping a clinic run smoothly.

The role

As our first point of contact, you’ll help patients feel welcome and supported while keeping the clinic’s day-to-day administration organised.

This is a hands-on role covering reception, appointment management, billing and general administration, with some support for marketing and accounts.

Your responsibilities will include:

• Welcoming patients and handling phone and email enquiries professionally.

• Managing appointments, clinician diaries, waitlists and patient follow-ups.

• Processing HICAPS and Medicare claims, taking payments and completing end-of-day reconciliations.

• Maintaining accurate and confidential patient records.

• Communicating with insurance case managers about administrative and billing matters.

• Sending, receiving and following up invoices.

• Assisting with light marketing and general administration.

• Identifying opportunities to improve clinic processes.

What we’re looking for

To be considered, you must have:

• At least 12 months of recent reception or administration experience in an allied health clinic.

• Confident, hands-on experience using Cliniko.

• Experience processing HICAPS and Medicare claims and completing daily reconciliations independently.

• Clear, professional written and verbal communication skills.

• Confidence speaking with patients, clinicians and insurance case managers.

• The legal right to work in Australia.

You’ll also need to be punctual, organised and able to stay calm when the clinic gets busy. We value someone who follows through on tasks, responds well to feedback and takes pride in getting the details right.

Our team culture

We’re looking for someone who contributes to a respectful, reliable and supportive workplace.

This role suits a person who can work independently within established systems, ask questions when needed and take responsibility for their work. Genuine healthcare reception experience is essential.

How to apply

Please read the application requirements carefully. We’re interested in your actual experience and why this particular role appeals to you, not a generic application.

Apply through Indeed or email [email protected] with the subject line:

Reception Application — [Your Full Name]

Please include:

1. Your resume in PDF format.

2. A short cover letter, no longer than one page, answering all five questions below.

Application questions

1. What interested you about Baysictechnique Physiotherapy and this role? Please refer to something specific in this advertisement.

2. Which practice management systems have you used, for how long, and what tasks did you manage in them day to day? Please include your experience with Cliniko.

3. Describe a real situation where you handled a difficult patient interaction, a billing error or an appointment mix-up. What happened, how did you respond and what did you learn?

4. What days and times are you available to work? Please include any planned leave or other commitments over the next three months, and your estimated commute to [Suburb].

5. How confident are you with HICAPS and Medicare reconciliation on a scale of 1–10? Briefly describe your usual end-of-day reconciliation process.

Please write your responses yourself, in your own words, without using AI-generated answers. Short, specific and honest responses are preferred over polished, generic statements.

Applications that do not answer all five questions will not be shortlisted. Generic or AI-written responses will not be considered.

We personally review genuine, complete applications and contact shortlisted candidates within seven days.

Pay: $30.00 per hour

Ability to commute/relocate:

• Mount Druitt NSW 2770: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Tell us about a real time you dealt with a difficult patient, a billing mistake, or a scheduling mix-up. What happened, what did you do, and what did you learn?

Experience:

• Medical receptionist: 1 year (Required)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person