Receptionist / Project Administrator

Titan Shutters is a Melbourne-based business specialising in high-quality roller shutters for residential and commercial customers. We’re known for our strong customer focus and quality products. As the business continues to grow, we’re looking for a reliable and proactive Receptionist / Project Administrator to keep our office running smoothly, provide exceptional front-end customer support and play a key part in our Projects Team.

This role is office-based and works alongside our wider team (not at a reception desk). While there are minimal face-to-face visitors, you’ll play a key role in managing phone and email communications, as well as providing a wide range of administrative support.

This role has two key responsibilities beyond the front office: you’ll oversee our service and warranty jobs from enquiry through to completion, and you’ll work closely with our Projects Team, providing day-to-day administrative support, acting as backup during busy periods and covering key tasks when team members are away. It’s a great way to learn the full project lifecycle of a growing business, with the opportunity to move into a more project-focused role over time.

What the role involves

Reception and office administration

• Answering and directing incoming phone calls and email enquiries in a professional and friendly manner
• Acting as the first point of contact for customers, suppliers and trades
• Data entry, general system updates and maintaining accurate customer records
• Assisting with general office administration such as ordering stationery and office supplies, and liaising with service providers to keep the office running smoothly
• Handling light social media administration, including monitoring comments and responding to direct messages as required
• Supporting management with ad hoc administrative tasks as required

Project administration

• Managing service and warranty jobs from start to finish; logging requests, gathering photos and details from customers, scheduling technicians, keeping customers updated and closing jobs out in the CRM
• Supporting the Projects Team with order review, customer communication and management of payments to ensure smooth project delivery
• Providing backup to the Projects Team during busy periods and covering key tasks when team members are unavailable

Working hours: Monday to Friday 8:00am – 5pm

What we’re looking for

• Friendly, professional and confident communication via phone and email

• Highly organised, with strong attention to detail

• A practical problem-solver with a positive, “can-do” and helpful attitude

• Comfortable managing routine tasks as well as following jobs through to completion

• Calm and patient when dealing with customers

• Keen to learn our products well enough to understand and troubleshoot basic customer issues

• Confident using computers and office software; CRM experience is an advantage but not essential

• Experience in a home improvements or trade industry is desirable

• A team player who enjoys supporting others and contributing to a well-run office

Why you’ll love working with us

• A stable, full-time role with a growing Melbourne-based business
• Supportive and collaborative team environment
• On-the-job training and guidance, including systems and processes
• The chance to develop your skills in customer service, scheduling and project delivery, with a pathway into a project-focused role
• A modern office setting in our new Ravenhall location, with long-term opportunities for the right person

If you’re organised and reliable, and you enjoy being the go-to person who helps keep things running behind the scenes, we’d love to hear from you.

Please apply with your resume and a short cover note outlining your suitability for the role.