Receptionist / Sales Coordinator

1. Greet and welcome visitors, clients, suppliers, and business partners in a professional manner.
2. Manage incoming calls, emails, enquiries, and correspondence and direct them to the appropriate department.
3. Handle customer enquiries and provide basic information about company services and products.
4. Coordinate with the Sales team regarding customer enquiries, appointments, site visits, quotations, and follow-ups.
5. Prepare and send quotations, proposals, invoices, and other sales-related documents as required.
6. Maintain accurate records of customer enquiries, leads, quotations, sales orders, and follow-up activities.
7. Follow up with prospective and existing customers regarding quotations, proposals, and pending requirements.
8. Schedule meetings, appointments, and client visits for the sales team.
9. Coordinate with Project, Estimation, Procurement, Accounts, and Operations teams to support sales activities.
10. Assist the sales team in preparing presentations, reports, client documents, and tender-related information.
11. Update customer and sales information in CRM systems, Excel, or other company databases.
12. Prepare daily, weekly, and monthly sales and enquiry reports.
13. Monitor pending quotations and follow up to ensure timely closure.
14. Maintain an organized reception area and ensure professional front-office operations.
15. Receive and distribute documents, courier items, and other correspondence.
16. Maintain office supplies and coordinate with administration for replenishment when required.
17. Support general administrative activities and other duties assigned by management.

Desired Candidate Profile

• Bachelor’s Degree/Diploma in Business Administration, Sales, Marketing, Commerce, or a related discipline.
• 2–5 years of relevant experience in reception, sales coordination, customer service, or administration.
• UAE experience is preferred, particularly within construction, landscaping, technical services, or contracting companies.
• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Good knowledge of MS Office, particularly MS Excel and MS Word.
• Experience preparing quotations, sales reports, and customer correspondence.
• Ability to coordinate effectively with customers, sales teams, suppliers, and internal departments.
• Strong organizational and multitasking abilities.
• Professional appearance, positive attitude, and customer-focused approach.
• Ability to work under pressure and meet deadlines.
• Knowledge of CRM or ERP systems is an advantage.
• Knowledge of Arabic is an advantage.

Key Skills

Reception Management | Sales Coordination | Customer Service | Client Follow-up | Lead Management | Quotations | Sales Administration | CRM | MS Excel | MS Word | Communication | Appointment Scheduling | Reporting | Documentation | UAE Experience