Receptionist (Sat/Sun)

A Long-Term Care (LTC) Receptionist acts as the primary point of contact, ensuring a welcoming environment while managing high-volume calls, visitor check-ins, and administrative tasks in a skilled nursing or assisted living facility. They maintain front desk security, support staff with clerical duties, and uphold resident confidentiality. 

• Weekends

Key Responsibilities

• Visitor & Resident Management: Greet visitors, family members, and staff warmly, ensuring they feel welcomed and supported. Monitor visitor logs and enforce security protocols.

• Telephone Operation: Answer multi-line phone systems, take messages, and direct calls to appropriate staff efficiently.

• Administrative Support: Assist with office tasks including filing, data entry, sorting mail, and operating office equipment.

• Operational Support: Coordinate with departments on admissions, maintain resident rosters, and assist with staff paging.

• Compliance: Adhere to HIPAA regulations, patient confidentiality policies, and the Resident’s Bill of Rights.

Required Qualifications

• Education: High school diploma or GED required.

• Experience: 0–2 years of reception or customer service experience (healthcare environment preferred).

• Skills: Strong communication, proficiency in Microsoft Office, and ability to manage multi-line phone systems.

• Attributes: Exceptional patience, empathy, a professional demeanor, and a positive, calm personality.