Receptionist / Social Media Handler

Sapphire Beauty Lab is a licensed beauty and wellness business based in Port Harcourt, Rivers State, dedicated to providing professional beauty, skincare, wellness, and aesthetic services in a safe, welcoming, and customer-focused environment.

We are committed to delivering quality services through skilled professionals, high standards of hygiene, excellent customer care, and the use of appropriate beauty and wellness practices. Our goal is to help every client look and feel their best while creating a relaxing and professional experience. At Sapphire Beauty Lab, we value professionalism, integrity, continuous learning, teamwork, and exceptional service. We are also committed to building a team of passionate professionals who share our vision for excellence in the beauty and wellness industry.

We are recruiting to fill the position below:

Job Position: Receptionist / Social Media Handler

Job Location: GRA, Port Harcourt - Rivers
Employment Type: Full-time

Job Description

• We are seeking a friendly, professional, and creative Receptionist / Social Media Handler to serve as the first point of contact for clients while also managing the spa’s online presence.
• The successful candidate will provide excellent customer service, manage bookings and enquiries, and create engaging content that promotes the brand, services, and client experience.

Key Responsibilities
Reception & Customer Service:

• Welcome and attend to clients in a warm, professional, and courteous manner.
• Manage client appointments, bookings, cancellations, and rescheduling.
• Respond promptly to calls, WhatsApp messages, social media enquiries, and other customer requests.
• Provide clients with accurate information about available services, prices, promotions, and appointments.
• Maintain accurate client and appointment records.
• Coordinate with therapists and other team members to ensure smooth client experiences.
• Handle client complaints or concerns professionally and escalate when necessary.
• Maintain a neat, organized, and welcoming reception area.

Social Media Management:

• Manage the company’s social media pages and online presence.
• Create and post engaging content showcasing services, treatments, promotions, products, and the overall client experience.
• Take quality photos and short videos suitable for social media.
• Develop creative captions, stories, reels, and promotional content.
• Respond to comments, direct messages, and online enquiries professionally.
• Monitor social media trends and identify opportunities to increase engagement and visibility.
• Maintain a consistent and professional brand image across social media platforms.
• Track basic social media performance and provide reports on engagement and growth.

Requirements

• Previous experience in reception, customer service, social media management, or a similar role is an advantage.
• Strong communication and interpersonal skills.
• Good knowledge of Instagram, TikTok, Facebook, WhatsApp Business, and other social media platforms.
• Creative, confident, and comfortable appearing on or creating content for social media.
• Good organizational and time-management skills.
• Proficiency in using smartphones and basic content-creation/editing applications.
• Professional appearance and excellent customer service skills.
• Ability to multitask and work effectively in a fast-paced beauty and wellness environment.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] with “Receptionist / Social Media Handler” as the subject of the email.

Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process.