Receptionist - Spa Operations

The primary duties and responsibilities of this role are:

• Greet guests warmly and professionally upon arrival.
• Manage spa reservations, cancellations, and confirmations using spa management software.
• Provide accurate information about spa services, packages, promotions, and retail products.
• Handle guest inquiries and resolve concerns promptly and courteously.
• Process payments and maintain accurate billing records.
• Maintain daily appointment schedules and coordinate with therapists and attendants.
• Monitor inventory of front desk supplies and retail products.
• Assist with opening and closing procedures of the spa reception area.
• Ensure qualitative Forbes Five Star standards are delivered.
• Ensure the reception area is clean, organized, and inviting at all times.
• Promote spa services and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

Desired Candidate Profile

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality setting.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in spa booking systems and Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa treatments and wellness products is an advantage.