Receptionist/ Supervisor

Receptionist – Join the Tru Ninja Team!

Ready to lead, inspire, and be part of something exciting?

Tru Ninja is a revolutionary adventure Park that gives people a true taste of challenge. Tru Ninja brings fun, fitness and adventure together.

PLAY. PARTY. NINJA ACADEMY. MINI NINJAS. SCHOOL SPORTS. GROUP BOOKINGS. ADULTS NIGHT

We’re looking for a motivated and hands-on Assistant Venue Manager to join our team on a part-time basis.

Why Join Tru Ninja?

• Work in a fun, fast-paced and energetic environment
• Be part of a growing and dynamic business
• Lead and develop a young, enthusiastic team
• Opportunity to make a real impact in daily operations
• Flexible working arrangements for the right candidate

About the Role

You’ll play a key role in the day-to-day running of the venue, ensuring smooth operations, a safe environment, and an outstanding customer experience.

Key responsibilities include:

Reception & Customer Service

• Welcome customers and provide friendly and professional service.
• Process customer check-ins, bookings and payments accurately.
• Answer phone calls, emails and customer enquiries.
• Assist customers with casual sessions, parties, group bookings, classes and other venue products.
• Confirm bookings, payments, waivers and participant numbers.
• Ensure customers receive the correct wristbands and understand venue requirements.
• Handle customer concerns professionally and escalate complaints to management when required.
• Maintain a clean, organised and professional reception area.
• Ensure all transactions are processed correctly and no customer leaves with an outstanding payment.

Shift Supervision

• Ensure employees remain in their assigned positions and complete their responsibilities.

• Monitor staff performance, presentation and customer service.

• Ensure opening and closing procedures are completed correctly.

• Complete shift handovers and communicate outstanding issues to management.

Safety & Venue Operations

• Respond appropriately to incidents and injuries.
• Ensure accident and incident reports are completed accurately and promptly.
• Escalate serious incidents immediately to the Venue Manager or General Manager.
• Monitor venue cleanliness and presentation throughout the shift.
• Ensure equipment or maintenance concerns are reported promptly.
• Support emergency procedures and first aid requirements when appropriately trained.

What We’re Looking For

• Experience in reception or supervision

• Confident, energetic, and approachable personality

• Ability to thrive in a fast-paced environment

• A team player with a positive, can-do attitude

• High attention to detail and strong organisational skills

• Passion for customer service and creating great experiences

Must have

• First Aid & CPR certification

• Working With Children Check

• Experience in a similar entertainment, hospitality, or recreation role

• Weekend availability is essential

• Hours may vary depending on operational needs