Receptionist Supervisor

THE DYLAN COASTAL RESORT · LAUGHARNE

Reception Supervisor

Full-time, permanent · Immediate start

£13.50 per hour · 40 hours per week · Full-time, permanent

Seven-day rota, including weekends and bank holidays · [Shifts between Xam and Xpm]

The Dylan Coastal Resort, Laugharne, Carmarthenshire

First face, first impression, and the person who holds the day together.

Reception is where a guest’s holiday begins, and where it gets put right when something goes wrong. We’re looking for a Reception Supervisor to lead the desk day-to-day — running the shift, looking after the team, and making sure every arrival walks into a lodge that’s ready and a welcome that means it.

It’s a hands-on supervisory role. You’ll be on the desk with your team, not behind a door.

What you’ll be doing Leading the desk

• Running the reception shift day-to-day and keeping the desk covered

• Supporting, training and developing the reception team

• Building the rota with the Reception Manager and organising cover for holidays and sickness

• Setting the standard for how our guests are looked after

Looking after guests

• Welcoming arrivals and managing check-in and check-out, especially on busy changeover days

• Handling enquiries in person, by phone and by email

• Resolving guest issues and complaints at the first point, and knowing when to escalate

• Taking bookings, amendments and payments, and keeping records accurate

Keeping the resort running

• Working closely with housekeeping so lodges are signed off and ready before arrival

• Passing maintenance issues on and chasing them through to fixed

• Liaising with the restaurant, spa and activities teams on guest bookings

• Cash handling, floats, daily banking and end-of-day reporting

• Opening and closing reception, and key control

What we’re looking for

• Supervisory or senior reception experience in a hotel, resort or holiday park — or a strong receptionist ready to step up

• Calm and organised when the queue is out the door and three things need doing at once

• Genuine warmth with guests — the sort of welcome people remember

• Confident with computers — booking or property management systems, email and spreadsheets (full training on our systems given)

• Able to handle a complaint properly rather than pass it along

• A natural with a team; people listen to you because you’re fair, not because of the job title

• Available across a seven-day rota, including weekends and bank holidays

• Own transport is helpful given the location and shift times

• [A full UK driving licence]

What we offer

• £13.50 per hour, paid monthly

• Full-time, permanent, 40 hours per week — guaranteed contracted hours

• A fixed rota published three weeks ahead so you can plan

• Full training and uniform provided

• [Up to 50% off holidays across our ten UK and overseas resorts]

• [Team Member of the Month, Quarter, Mid-Year and Year — including a £1,000 bonus and personalised prizes]

• [Referral scheme — up to £400 for every person you bring to the team]

• Real progression — reception is where a lot of our management careers started

• A beautiful coastal setting and a team that looks after each other

• Immediate start — we’re looking to fill this role within the next two weeks

INDFOH