Receptionist Supervisor

Position Title: Receptionist Supervisor Location: 63 Shaker Road, Albany NY 12204

Employment Type: Full-Time

Position Summary Evolve Psychiatry is seeking an organized, service-oriented Receptionist Supervisor to join our Albany office. This is a hands-on supervisory role responsible for overseeing daily front desk operations, supporting and guiding reception staff, and ensuring a professional and efficient patient experience.

While this position includes supervisory responsibilities, the Receptionist Supervisor is also expected to actively perform all regular receptionist duties and responsibilities as needed. The ideal candidate is comfortable balancing leadership responsibilities with day-to-day front desk functions and is willing to step in wherever needed to support the team and maintain smooth office operations.

Essential Responsibilities:

• Report to and collaborate with the Practice Manager and Assistant Practice Manager(s).
• Supervise daily front desk operations and provide ongoing guidance and support to reception staff.
• Lead by example by actively performing regular receptionist duties alongside the front desk team.
• Assist with training and onboarding reception staff on office procedures, systems, workflows, and service expectations.
• Monitor front desk performance, phone activity, workflows, and completion of assigned responsibilities.
• Coordinate front desk coverage and assist with resolving scheduling, patient service, and operational issues.
• Greet patients, manage checkin/checkout, answer incoming calls, and respond to patient inquiries.
• Schedule appointments, provider transfers, and followups while monitoring cancellations and open appointment availability.
• Verify patient demographics and insurance information and collect copays and other patient payments.
• Maintain accurate patient information and documentation within the electronic medical record (EMR).
• Route clinical questions, refill requests, and patient concerns to the appropriate clinical staff.
• Coordinate with providers, therapists, billing, administrative departments, and outside vendors.
• Receive and organize office mail and assist with general office operations.
• Maintain a clean, organized, and professional reception and waiting area.
• Ensure compliance with HIPAA, patient confidentiality requirements, and established office policies and procedures.
• Promote a professional, compassionate, and patientcentered experience across all front desk interactions.
• Perform additional receptionist, supervisory, and administrative duties as assigned.

Qualifications:

• 2 to 3 years experience in a medical reception, patient care coordinator, healthcare administrative or healthcare manager/ supervisor/ lead role
• Outstanding customer service and interpersonal skills
• Excellent verbal and written communication
• Strong organizational and multitasking abilities
• Ability to work in a fastpaced medical office

Preferred Qualifications:

• Experience in psychiatry, behavioral health, or another medical specialty
• Experience using electronic medical records (EMRs), preferably eClinicalWorks
• Experience in a supervisory or lead position
• Experience collecting patient payments
• Experience scheduling for multiple healthcare providers

Why Join Evolve Psychiatry? At Evolve Psychiatry, we believe exceptional patient care starts with exceptional people. As a Receptionist Supervisor, you'll be the welcoming face of our practice and play a key role in ensuring patients feel supported from the moment they walk through our doors. Join a collaborative team dedicated to making a meaningful impact on the lives of those we serve.