Receptionist (Switchboard Operator)

PURPOSE OF THE POSITION

Based in Jet Park, the purpose of the position is to provide a fast and efficient service to all our customers - internal and external.

KEY PERFORMANCE AREAS

• Welcome visitors and direct them within the Distribution Centre
• Look after the reception area and visitors’ access control
• Answer incoming calls and provide information to callers
• Route emergency calls appropriately
• Page individuals using paging and inter-office communication equipment
• Relay and route written and verbal messages
• Arrange international calls as instructed
• Give company directions to external customers
• Maintain a calm, courteous and professional demeanor at all times
• Perform ad hoc duties when required

SKILLS/KNOWLEDGE/EXPERIENCE

Matric or equivalent qualification

2 – 3 years' experience as a Receptionist/Switchboard Operator in a large organisation

Willingness to work on Saturdays as well as public holidays when required

Patient and helpful

Good communication skills

Good interpersonal skills

Customer-focused

Team player

Be flexible