Receptionist (Thane, Mumbai)

Location: Thane, Mumbai

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements:

1) Candidate should be Fluent in English (Mandatory).

2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).

3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities:

1. Front Desk Operations:

• Greeting clients and pets warmly upon arrival.

• Managing check-in and check-out process efficiently.

• Handling phone calls, WhatsApp, emails, and online inquiries.

• Scheduling , rescheduling, and confirming appointments.

• Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:

• Providing clear information on services, packages, pricing, and procedures.

• Assisting clients with registration, forms, consent documents, and feedback.

• Addressing client concerns professionally and escalate to the manager as and when required.

• Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:

• Generating invoices and handle billing accurately.

• Managing cash, card, UPI, and online payments.

• Maintain daily cash reports and reconcile payments at day-end.

• Ensure all services are billed correctly.

4. Coordination & Support

• Coordinating with veterinarians, technicians, and support staff regarding client flow.

• Ensuring timely movement of patients to consultation rooms.

• Updating and maintain client and patient records in the system.

• Assisting in inventory updates, when required.

5. Compliance & Protocols

• Following clinic SOPs for hygiene, safety, and client handling.

• Ensuring confidentiality of client and patient information.

• Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

• Very Good communication skills (English, Hindi, Marathi).

• Strong customer service orientation.

• Ability to multitask in a fast-paced environment.

• Basic computer proficiency (MS Office, CRM/EMR systems).

• Positive attitude and team player mindset.

Qualifications & Experience:

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - Pritam +919619295071

E-mail: [email protected]