Receptionist with additional roles in the practice.

Receptionist with additional roles in the practice.

Join a Practice Where Patients, Teamwork and Quality Care Come First

Burgundy Street Dental is a long-established family dental practice located in the heart of Heidelberg. We pride ourselves on delivering exceptional patient care in a friendly, professional environment where both our patients and team members are genuinely valued.

We're looking for a genuine and organised team member who enjoys creating positive experiences for patients, appreciates structure and consistency, and takes satisfaction in supporting a team that genuinely cares about the quality of care it provides.

If you're the type of person who notices the little things, follows through on commitments, and wants to develop their skills within a modern dental practice that supports ongoing training and professional development.

Why Join Burgundy Street Dental?

• Established family practice with a loyal patient base
• Supportive team environment with an owner-principal dentist and associate dentist
• Ongoing training and professional development opportunities
• Variety in your role with both reception and clinical responsibilities
• Opportunity to become a key and valued member of a growing practice
• Long-term career opportunity for the right person

About the Role

This is predominantly at front desk reception but will also be involved with sterilisation and some dental assisting and changeovers of surgery.

You will work closely with our principal dentist and team to ensure patients receive an outstanding experience from their first phone call through to completion of treatment.

Reception Responsibilities

• Greeting and welcoming patients
• Managing appointments and recalls
• Answering incoming phone enquiries
• Rebooking treatment and following up patients
• Processing payments and accounts
• Assisting patients with post-operative information
• Ordering stock and supplies
• Managing end-of-day reporting and administration
• Assisting with surgery changeovers.

Dental Assisting Responsibilities when needed

• Be able to chairside assist across a range of procedures
• Maintaining exceptional infection control standards
• Sterilisation and instrument processing
• Supporting patient comfort and care
• Assisting with the smooth day-to-day operation of the practice

General Practice Responsibilities

• Maintaining a clean, organised and professional practice environment
• Supporting the team wherever required
• Contributing positively to practice culture and patient experience

Essential Requirements

• Minimum 2 years of dental assisting experience preferred
• Certificate III in Dental Assisting (preferred)
• Comfortable using D4W software
• Excellent communication and interpersonal skills
• Professional presentation and punctuality
• Strong organisational skills and attention to detail
• Ability to build rapport with patients and team members
• Positive attitude and willingness to learn

You’ll Enjoy This Role If

• You genuinely enjoy helping people and making them feel comfortable
• You take pride in doing things thoroughly and accurately
• You appreciate clear systems and processes
• You enjoy being organised and keeping things running smoothly
• You build trust easily and enjoy developing long-term patient relationships
• You value teamwork and supporting those around you
• You are dependable and follow through on commitments
• You enjoy learning and continuously improving your skills

It May Not Be For You If

• You prefer minimal patient interaction
• You dislike organised systems and procedures
• You become frustrated by detail-oriented work
• You are seeking a short-term position rather than a long-term role

Hours

• Monday to Thursday with the occasional Friday mornings when needed.
• Mondays from 8.15am-6.15pm
• Tuesdays from 8.15am to 6.45pm
• Wednesdays from 9.15am to 5.15pm
• Thursdays from 8.15am to 5.15pm

Apply Now

If you believe you would be a great fit for our team, we’d love to hear from you.

Please submit your resume together with a brief cover letter outlining:

• Why this role is a great fit for you
• Your dental experience
• What you would bring to our team and patients

For a confidential discussion or to apply, please send your resume and cover letter to [email protected]

Please include references as well.

All applications and enquiries will be treated in strict confidence.

Experience:

• Dental receptionist: 2 years (Required)

Language:

• English fluently (Required)

Licence/Certification:

• Certificate 3 (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person